Microsoft Offers Temporary Rollback for Teams Live Events: What You Need to Know

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 Introduction:

In the ever-evolving landscape of digital collaboration tools, Microsoft is constantly updating and refining its offerings to ensure an optimal user experience. Recently, a significant change was implemented to the Teams Live Events attendee experience, which impacted the ability of Guest users to join via the Web. In response to customer feedback and in the interest of smoother transitions, Microsoft is now offering a temporary rollback option for Teams Live Events. However, this choice comes with its set of implications.


Microsoft's initiative comes in the wake of the recent rollout, aiming to enhance the attendee experience while supporting the new RTMP-In experience for Teams Live Events. Despite the advancements, the change inadvertently restricted Guest users from joining as attendees on the Web, prompting Microsoft to provide a temporary rollback solution.

The opportunity to rollback to an earlier version of Teams Live Events is designed to re-enable the function for Guest users to attend via the Web. However, organizations must consider the trade-offs involved. By choosing to rollback, the tenant will lose access to several new features and capabilities, including:

  • The multi-window experience for attendees
  • Video on Demand (VOD) for Teams Encoder Events

Given these potential losses, Microsoft strongly recommends that organizations only opt for the rollback if the ability for Guest attendees to join via the Web browser is absolutely crucial. This option is supported until June 2024.

The decision to rollback could also impact future plans, as Stream external encoder support, also known as RTMP-In, will eventually be deprecated. This detail is especially important for organizations relying on Stream or the newer versions of Teams Live Events to support external encoder events or VOD scenarios. For more information on this matter, please refer to Roadmap ID 84960 and MC513601.

The rollback process itself is straightforward: the change can be requested effective immediately, with a processing time of approximately 5-10 business days.

Conclusion:

As with any technological transition, organizations need to weigh their needs against the available options. While the rollback to an earlier version of Teams Live Events can temporarily restore a useful feature, it comes with the cost of missing out on newer, advanced functionalities.

If you're interested in the rollback, reach out to Microsoft support and raise a case. Be sure to include your tenant ID for a smooth process. As always, thorough deliberation and understanding of the implications are advised before making a decision.

Microsoft's effort to balance customer needs while pushing towards greater technological advancements is commendable. Although trade-offs are inevitable, having the choice ensures that the specific needs of customers are taken into account in the journey of digital evolution.

Remember, only opt for the rollback if the ability for Guest attendees to join on the Web browser is crucial to your organization. Your strategic choice will help shape the future of your collaboration experience.

Location: London, UK

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