Microsoft Teams: Change Call Queue and Auto Attendant Greetings and Announcements by Authorized Users
Message Summary Changing business conditions often require adjustments to call queue/auto attendant greetings and announcements. However, it can be difficult to identify the right Teams admin to make these changes, and addressing high request volumes can be time-consuming for the responsible admins. With the introduction of user managed CQ/AA greetings for Teams Phone, authorized users (as identified by Teams tenant admins) can change greetings and announcements for their respective call queues and auto attendant directly from the user’s Teams settings, in the “ Calls ” settings. To implement this capability, tenant admins must select permissible greetings/announcement changes for a voice policy, and then authorize specific users in the Teams Admin Center. This message is associated with Microsoft 365 Roadmap ID 116739 When this will happen: Preview: We will begin rolling out in late March and expect to complete rollout by early April. Standard Release: We will begin rolling out in